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My guest situation today:

Today I was confronted by a guest who had lost her daughter after sending her through the line at Dumbo. Although she was initially crying hysterically, I calmed her down and told her I was going to call security to help us look. I offered to walk her through Storybook Circus to see if we could locate her for the time being, and she said she’d like that. We spotted her a few minutes later, and after reuniting the two, I wrote them a Fastpass for Seven Dwarfs Mine Train to make their day a little better and make up for lost time. Well, they came back about a half hour later and told me about how much they loved it and wouldn’t have been able to ride it without my help. It’s things like that which make me realize how much I love what I do. Turning tears into smiles is a part of my job description, and I wouldn’t have it any other way.

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